WordPress Malware Removal Service
At The Speed of Web, we understand how damaging a malware infection can be for your website. That’s why we offer two options for WordPress malware removal to help you get back online safely and securely:
1. Free Service
- Comprehensive Website Scan: We perform a detailed scan of your WordPress site to identify and remove any malware infections.
- Malware Removal: Our team carefully removes the detected malware and implements basic security measures to help prevent future infections.
- Turnaround Time: Our free service is provided on a best-effort basis, typically with a turnaround time of 1-2 weeks.
2. Donation-Based Priority Service
- Priority Handling: By making a donation, your request will receive priority treatment, meaning it will be handled faster than those using the free service. While we cannot guarantee a specific turnaround time, donation-based services are typically completed more quickly.
- Comprehensive Website Scan & Malware Removal: The same detailed process as the free service, plus enhanced security measures to further protect your website.
Both services are designed to help restore your WordPress site to health. We recommend that you back up your website data before we begin, and our terms include a limitation of liability to ensure a clear and safe agreement for all parties.
Note: If you’re in no rush, our free service is a great option. However, if you need a faster response, consider supporting us through a donation for priority handling.
Let us help secure your online presence—contact us today to choose the service option that best suits your needs.
Service Agreement: WordPress Malware Removal Service
1. Introduction
This Agreement (“Agreement”) is entered into by and between The Speed of Web (“Service Provider”) and the client (“Client”) for the provision of WordPress malware removal services (“Service”). By using the Service, the Client agrees to the terms and conditions outlined herein.
2. Description of Service
The Service Provider offers two options for WordPress malware removal:
2.1. Free Service
- The Service Provider will perform a detailed scan of the Client’s WordPress site to identify and locate any malware infections.
- Detected malware will be removed, and basic security measures will be implemented.
- This Service is provided on a best-effort basis, with a typical turnaround time of 1-2 weeks.
2.2. Donation-Based Priority Service
- Clients who choose to make a donation will receive priority handling, with their request placed ahead of free service clients.
- Although no specific turnaround time is guaranteed, donations help ensure faster completion than the standard free service.
- The same thorough malware scanning and removal process is provided, along with enhanced security measures tailored to the Client’s website.
3. Limitations of Service
3.1. The Service is provided as-is and without any warranty. The Service Provider does not guarantee the complete removal of malware, nor the prevention of future attacks.
3.2. The Service is a one-time event. Ongoing security monitoring and maintenance are not included but can be arranged separately.
3.3. This Service is provided on a best-effort basis, and while donation-based services are given priority, no specific turnaround times are promised. Delays may occur due to the complexity of the malware or other unforeseen factors.
4. Client Responsibilities
4.1. The Client agrees to provide access to their WordPress website, including administrative login credentials and any other information required to perform the Service.
4.2. The Client agrees to backup all website data before the Service is performed. The Service Provider is not responsible for data loss or corruption.
5. Limitation of Liability
5.1. The Service Provider shall not be liable for any damages, including but not limited to, data loss, downtime, lost profits, or any other incidental, consequential, or special damages, arising out of or in connection with the use of the Service.
5.2. The Client acknowledges that malware removal may result in changes to the website, including the removal of infected files, plugins, or themes, and the Service Provider is not responsible for any resulting issues.
5.3. The Service Provider’s total liability to the Client under this Agreement, if any, shall be limited to the amount of the donation received for the Service, or $0 for free services.
6. Indemnification
The Client agrees to indemnify, defend, and hold harmless the Service Provider from any claims, damages, or liabilities arising from the use of the Service, including third-party claims related to the website’s functionality or security post-service.
7. Termination
The Service Provider reserves the right to refuse or terminate the Service at any time, without notice, especially if the Client violates any of the terms outlined in this Agreement.
8. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Hawaii, without regard to its conflict of law principles.
9. Entire Agreement
This Agreement constitutes the entire agreement between the Client and the Service Provider and supersedes all prior understandings, agreements, representations, and warranties, both written and oral, concerning the subject matter.